Managed IT Operations
Managed IT operations across the device lifecycle.
ZYS can augment an internal IT team or take ownership of defined functions as a managed service. The model brings support, assets, procurement, device management and lifecycle workflows under clear operational ownership and reporting.
Talk to our Apple team
Have a technical or commercial question about this service? The ZYS Apple team can help with design, fit and feasibility.
Business value
What the service delivers.
Unified IT operations
Tickets, procurement, assets, networking and repair logistics run through shared processes with clear ownership.
Asset visibility
A live asset register by user, site and cost center supports warranty, status and refresh planning.
Standardized procurement
Role-based standard configurations, approval policy and framework pricing help reduce exceptions and streamline ordering.
Scalable service model
Service scope can expand or contract by users, sites and functions according to the agreement.
Process
How we implement it.
Discovery
Map users, devices, licenses, network, rooms and existing processes.
Standardization
Define standard configurations, approved applications, permissions and procurement workflows.
Onboarding
Bring assets, users and devices into the agreed management and service systems.
Operations
Run tickets, patching, procurement, joiner-leaver workflows and onsite visits.
Review
Provide ongoing reporting and periodic reviews across SLA, assets, incidents and refresh.
Scope
What is included.
- Hebrew and English help desk under an agreed SLA
- Asset register by user, site and cost center
- Procurement, approvals and invoicing according to the commercial model
- Joiner / mover / leaver workflows
- Patching, licensing and endpoint management
- Network, Wi-Fi and meeting-room support according to scope
- Onsite technical visits and repair logistics
- Ongoing reporting and periodic service reviews
Frequently asked questions
Do you replace our internal IT team?
Can you support mixed Mac and Windows environments?
What if we have multiple offices or remote employees?
Related services
Services that fit into the same lifecycle.
Device Management & Security
Endpoint management across Apple, Windows and Android — design, migration and ongoing operation.
Learn morePickup & Return
Remote triage, collection by arrangement, authorized service routing and tracking through return.
Learn moreAppleCare for Enterprise
Priority hardware service and 24/7 Apple technical support, which can be combined with a ZYS support plan.
Learn morePlan your Apple environment with us.
Share your user count, device mix, identity environment, security requirements and target date. We will define the scope and structure a proposal.