Business Continuity
Business continuity while a device is out of service.
A managed loaner pool helps reduce downtime when a device leaves for repair or a new employee starts before permanent hardware arrives. The replacement is configured for the customer environment and delivered according to the agreed service level.
Talk to our Apple team
Have a technical or commercial question about this service? The ZYS Apple team can help with design, fit and feasibility.
Business value
What the service delivers.
Ready for enterprise management
A loaner can be assigned to Apple Business and the customer’s device-management service before delivery, depending on the customer architecture.
Less idle spare inventory
The organization does not have to hold the entire spare pool internally; availability can be consumed as part of the service plan.
Business continuity beyond repair
Loaners can also support temporary onboarding, short projects or delivery gaps, subject to the agreement.
Controlled return and reset
On return, the device goes through collection, data erasure according to the purchased service and re-preparation before re-entering the pool.
Process
How we implement it.
Request
Raised as part of a repair ticket or as a separate temporary-device request.
Preparation
Select an appropriate device and configure it for the customer environment.
Delivery
Deliver to the office, or to a customer site by arrangement.
Use
The user signs in to the organizational environment and continues working under customer policy.
Return
Collect the device, perform the agreed erasure and preparation process, and return it to the pool.
Scope
What is included.
- Local pool of Mac loaners, subject to availability
- Configuration and enrollment for the customer’s Apple Business / device-management environment
- Delivery to the office, or to a customer site by arrangement
- Delivery targets according to support plan and SLA
- Use for repairs, temporary onboarding and short-term requirements according to agreement
- Data erasure between users according to the purchased service
- Loaner usage tracking
- Availability through support plans or ad hoc, according to proposal
Frequently asked questions
What specifications are available?
Can loaners be used for new employees?
Are there usage limits?
Related services
Services that fit into the same lifecycle.
Pickup & Return
Remote triage, collection by arrangement, authorized service routing and tracking through return.
Learn moreAppleCare for Enterprise
Priority hardware service and 24/7 Apple technical support, which can be combined with a ZYS support plan.
Learn moreManaged IT Services
Help desk, asset management, procurement, endpoint management, networking and reporting under a defined service model.
Learn morePlan your Apple environment with us.
Share your user count, device mix, identity environment, security requirements and target date. We will define the scope and structure a proposal.