Enterprise Support from Apple

Enterprise hardware service and 24/7 support from Apple.

AppleCare for Enterprise extends service coverage for Apple hardware and gives IT teams access to Apple enterprise technical support. Where a ZYS support plan is purchased, triage, logistics, service routing and loaner workflows are provided according to that plan.

Request a proposal All Apple services

Coverage termAccording to the selected AppleCare plan

Onsite serviceAs fast as next business day where location and case are eligible

Technical support24/7 from Apple

Eligibility and termsSubject to the applicable AppleCare terms

Talk to our Apple team Have a technical or commercial question about this service? The ZYS Apple team can help with design, fit and feasibility.

Business value

What the service delivers.

Priority hardware service

Eligible cases and locations can receive onsite hardware service according to AppleCare terms and Apple’s troubleshooting process.

Access to Apple expertise

Your IT team gains access to Apple enterprise technical support for covered hardware, operating-system and relevant integration issues under the plan.

Clear coverage visibility

Coverage status and expiration dates are tracked as part of asset management so renewal and refresh can be planned in advance.

Local service coordination

The employee or IT team contacts ZYS, and we help triage the issue, select the appropriate service path and manage logistics according to the agreement.

Process

How we implement it.

Confirm eligibility and scope

Define the fleet, term and service options applicable to the plan.

Register and track

Associate coverage with devices and record plan details in the asset register.

Open a case

Perform initial triage and route the issue to Apple or the appropriate service channel as required.

Service and continuity

Coordinate onsite or authorized service and activate a loaner workflow where included in the support plan.

Track and report

Monitor service status, coverage and expiration dates as part of ongoing reporting.

Scope

What is included.

AppleCare for Enterprise eligibility and planning
Coverage registration and administration
Onsite service for eligible cases and locations
24/7 Apple technical support according to the plan
Coverage and expiration tracking by serial number
Assistance with case opening and service routing
Integration with ZYS repair logistics and loaner workflows
Ongoing service and coverage reporting

Frequently asked questions

Is AppleCare for Enterprise enough on its own?

AppleCare provides the Apple services included in the plan. A ZYS support plan can be purchased alongside it for help desk, pickup and return, loaners, asset management and training. The two can be combined as required.

Can it be added to devices already in use?

Eligibility depends on the product, purchase date and applicable Apple terms. Send the serial numbers and we will check the available options before quoting.

What is not covered?

Coverage varies by plan and applicable terms. Before purchase, we provide the relevant Apple terms and clearly distinguish AppleCare services from ZYS local support services.

Related services

Plan your Apple environment with us.

Share your user count, device mix, identity environment, security requirements and target date. We will define the scope and structure a proposal.

Request a proposal Meet the Apple team